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Software Support Specialist

Looking for a career in a fast-paced, challenging and entrepreneurial environment? Red Nova Labs is looking for the best and brightest to join our support team and grow with us in a customer support role. The support team provides best-in-class support to our software customers and drives the setup and training for our incoming clients. In this role you will put your communication and organizational skills to good use by working directly with our clients via phone and email offering technical support. You will have the opportunity to showcase your skills and abilities for the good of the customer, and you will work closely with quality assurance analysts, developers, and product managers to enhance our product.

Why are we passionate about what we do?

Because we found an industry that is booming and benefits greatly from integrated technology solutions. Because we can make a real impact on storage facilities ability to run their business. Because we are leading the industry with our technology platform, storEDGE and growing rapidly across the United States. Because it’s fun!

Why do we need you?

The self storage industry has been re-invented in recent years and is on the rise with more consumer demand than ever before. We need a talented product professional to work with our key stakeholders to prioritize and enhance product functionality and drive growth. We simply want ambitious, hard working people who love a challenge and fast paced environment.

Check out these videos about the people at RNL and what it's like working here!

It’s an exciting time to join the customer support team at storEDGE - we’ve recently merged with a large competitor to grow our team and propel our technology forward. Read all about it on the storEDGE blog to learn more about where we’re going and how you can get involved.

Responsibilities?

  • Manage support tickets and customer expectations
  • Train new clients on how to use the software
  • Working directly with our clients to provide technical support via phone and email
  • Understands and troubleshoots financial data
  • Listen to client concerns and find solutions — fast

Requirements?

  • At least 1 year of customer service experience
  • Technical customer support is preferred
  • Bachelor’s degree or equivalent work experience
  • Strong communication skills (written and verbal)
  • Ability to approach situations with an analytical perspective
  • Ability to provide quality customer support to a large customer base
  • Highly organized with strong attention to detail

Perks?

  • Competitive base pay
  • 401K matching
  • Medical, dental, and vision coverage
  • Generous vacation policy
  • Unlimited coffee, tea, soda, Red Bull, Gatorade, and snacks
  • Cubicle-free space, in-house barista, weekly catered lunches, full kitchen access, ping pong, foosball, company kickball team, regular social events, must we continue?

Apply Now:

  • Submit your resume online at jobs.rednovalabs.com
  • ​Cover letter is a plus

About Red Nova Labs

Red Nova Labs is a KC tech company founded in 2009. We sell a suite of products under the alias storEDGE to the self storage industry. That’s right, we make software and websites (and other cool services) for those physical buildings of units you store extra belongings in. We have an environment that allows every employee to help develop ideas and contribute to the company's growth. By creating this collaborative network, everyone has an opportunity to make an impact on what we accomplish.Our standards are still high, we’re filled with talent, and there are plenty of problems to be solved. Check us out: rednovalabs.com, storEDGE.com. 

Red Nova Labs is an Equal Opportunity Employer. 

See us in action on Facebook (facebook.com/RedNovaLabs).

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